Shipping costs and delivery time

• We offer standard shipping services for our products. Shipping is free to all applicable countries.

• We aim to process and dispatch your order based on our stock and demand, usually within 1-3 working days.

• Delivery times vary depending on your location, but in most cases you can expect your order to arrive within 9-15 business days after it has been shipped.

• Due to high demand, orders may be delayed during the holiday season. 

Transportation service providers

• We work with trusted shipping partners to ensure your order is delivered safely and quickly. 

• For international orders, please note that customs or import duties may apply. These charges are the recipient's responsibility and are not included in the product price or shipping.

Order tracking

• Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your order and the estimated delivery date.

Shipping Restrictions

• Currently we ship to addresses in the European Union, United Kingdom, United States, Canada, Australia, New Zealand, Switzerland and Norway.

• We do not ship to PO Boxes, so please provide a physical address and phone number for shipping.

Lost or damaged items

• Although we take great care in packaging and shipping your order, sometimes unexpected events can occur. If your order is lost or arrives damaged, please contact our customer service at info@kiddokid.com within 14 days of the estimated delivery date. We will help you resolve the problem.
  
  

Import taxes and duties

• It is important to note that import taxes, customs duties and other associated charges are not included in the product price or shipping cost. Any additional charges, if any, are the responsibility of the recipient. We recommend that you check with your local customs authorities to find out what charges may apply to your order.
  
  

Returns and exchanges

• For more information on returns and exchanges, please refer to our refund policy 

We hope this shipping policy clarifies our shipping procedures. If you have any further questions or need assistance, please feel free to contact us at info@kiddokid.com

Thank you for choosing Kiddokid for your purchases. We appreciate your trust.

info@kiddokid.com